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Shipping policy

Shipping Policy

Last updated: October 24, 2026

At Belle Dusk, we aim to make your shopping experience clear and straightforward, from checkout to delivery.

1. Shipping Destinations

We currently ship to the contiguous United States, including the 48 mainland states and Washington, D.C.

We do not currently offer shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, or international destinations.

2. Order Processing

Orders are submitted for fulfillment after payment confirmation.

Handling time refers to the period required to prepare and dispatch an order. It is separate from carrier transit time.

Orders placed during busy periods or public holidays may require additional processing time.

3. Estimated Shipping Times

Our products may be fulfilled from different warehouse locations, including facilities within the United States and overseas.

Estimated standard shipping transit times depend on the product's fulfillment location:

  • US-stocked products: approximately 2–5 business days.

  • Overseas-stocked products: approximately 5–10 business days.

These estimates are based on our fulfillment partner's standard shipping information and are not guaranteed delivery dates.

The total delivery timeframe includes applicable order handling time and carrier transit time.

Products originating from different warehouses may arrive in separate packages.

4. Shipping Costs

Shipping fees, if applicable, are displayed during checkout before payment is completed.

The final shipping charge depends on the available delivery option and the contents of your order.

Any shipping promotion applies only when its conditions are met and displayed at checkout.

5. Order Tracking

When tracking information becomes available, we will send it to the email address associated with your order.

Tracking updates may take additional time to appear in the carrier's system.

6. Shipping Delays

Delivery estimates may be affected by circumstances beyond our direct control, including carrier disruptions, weather conditions, customs processing, and public holidays.

If we learn that an order cannot be dispatched within the promised timeframe, we will contact you regarding the delay and provide the applicable options, including cancellation and refund where required by law.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your address, contact us immediately at wilvdc@yahoo.fr

We will attempt to update the delivery details before fulfillment, but changes cannot be guaranteed once processing or shipping has begun.

Any additional delivery charge arising from incorrect information will be explained before it is charged.

8. Missing or Damaged Packages

If your order is marked as delivered but cannot be located, please contact us so that we can investigate with the shipping carrier.

If a package arrives damaged or contains an incorrect item, contact us promptly with your order number and photographs.

We will assess the situation and provide the remedy required by applicable law.

9. Taxes and Import Charges

Applicable taxes and shipping charges are disclosed at checkout.

For products dispatched internationally, any additional import-related charges that may apply will be handled or disclosed in accordance with applicable law.

We will not intentionally impose undisclosed customs or import charges on customers after purchase.

10. Contact

For shipping questions or order assistance:

Belle Dusk

Email: wilvdc@yahoo.fr