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Last updated: October 24, 2026
At Belle Dusk, we want you to feel confident about every purchase. Please review our return policy before placing your order.
We accept return requests for eligible items within 7 calendar days of delivery.
The return period begins on the date your order is marked as delivered by the shipping carrier. If your order arrives in multiple packages, the return window begins when the final package is delivered.
To request a return, please contact us at wilvdc@yahoo.fr within this period.
Once your return is authorized, you must ship the item back within 7 calendar days of submitting your return request, following the instructions provided by our team.
To qualify for a return, items must:
Be unworn, unwashed, and unused.
Be in their original condition.
Have all original tags attached.
Include their original clear garment packaging and SKU label.
Be returned in accordance with the instructions provided after approval.
You may carefully try on a garment to assess its fit, provided it remains in returnable condition.
Items showing signs of wear, washing, damage caused after delivery, or missing original tags may be refused.
For hygiene and product-specific reasons, the following categories are final sale and cannot be returned for change of mind or sizing preferences:
Bodysuits
Intimates and lingerie
Swimwear
Jewelry
Beauty products
Face masks
Other items will only be designated final sale when this is clearly disclosed on the product page before purchase.
Final-sale restrictions do not limit any applicable statutory rights relating to faulty, damaged, incorrect, or misdescribed products.
To begin a return, email wilvdc@yahoo.fr with:
Your order number
Your full name
The item you wish to return
The reason for the return
Photographs, if the item is defective, damaged, or incorrect
Our team will review your request and provide return authorization and instructions if the item qualifies.
Do not ship items back without prior authorization. Unauthorized returns may be refused.
Please do not send returns to our registered business address unless we specifically instruct you to do so.
For ordinary returns, including changes of mind, sizing preferences, or unwanted items, the customer is responsible for return shipping costs.
Original shipping and handling charges are non-refundable for ordinary returns, except where otherwise required by applicable law.
If you receive a defective, damaged, or incorrect item, we will provide an appropriate remedy and cover necessary return shipping costs where applicable.
Please inspect your order upon delivery.
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at wilvdc@yahoo.fr
Include your order number and clear photographs of the issue.
We will review the situation and arrange an appropriate solution, which may include a replacement, refund, or another remedy consistent with your applicable legal rights.
The ordinary 7-day return restriction does not override any mandatory consumer protection rights concerning defective, damaged, or misdescribed goods.
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds are issued to the original payment method as promptly as possible, generally within 10 business days after the returned item has been received and approved.
Your bank or payment provider may require additional time to credit your account.
If your refund has not appeared after receiving confirmation, please contact us.
We do not issue cash refunds for purchases made using electronic payment methods.
We do not currently offer direct exchanges.
If you need a different size or color, please request a return for your eligible item and place a new order.
If you need to cancel an order, contact us immediately.
Cancellation requests may be accepted before an order enters processing or shipment, but cancellation is not guaranteed once processing has begun.
If your order can no longer be canceled, eligible items may be returned according to this policy.
If we cannot fulfill your order, we will contact you and provide an appropriate refund.
Belle Dusk is responsible for handling customer service, returns, and refunds for purchases made on belledusk.com.
Nothing in this policy excludes or limits rights that cannot legally be waived under applicable consumer protection laws.
For return and refund questions:
Email : wilvdc@yahoo.fr
Belle Dusk
